Privacy Policy

MV Cleaning Services LTD ("MV Cleaning", "we", "our", or "us") respects your privacy and is committed to protecting the personal information you provide when using our website and requesting our cleaning services.

This Privacy Policy explains what information we collect, how we use it, and the choices you have regarding your personal information.

1. Information We Collect

When you request a quote or contact us, we may collect:

• Name
• Email address
• Phone number
• City or service area
• Type of cleaning service requested
• Property details (bedrooms, bathrooms, approximate size, special requests)
• Information about pets (if voluntarily provided)

We also collect limited technical information such as your IP address, browser type, device information, and website usage statistics through analytics services.

2. How We Use Your Information

Your information is used to:

• Prepare and provide cleaning service quotations.
• Respond to inquiries.
• Schedule appointments.
• Provide customer support.
• Improve our website and services.
• Protect against spam and fraudulent requests.

We do not sell or rent your personal information.

3. Third-Party Services

To operate our website, we may use trusted third-party providers, including:

• Cloudflare (security and spam protection)
• Google Analytics (website analytics)
• Microsoft Clarity (website usability analysis)
• Form processing services used to receive quote requests

These providers process information according to their own privacy policies.

4. Cookies

Our website may use cookies and similar technologies to improve your browsing experience, analyze website traffic, and understand how visitors interact with our website.

You may configure your browser to refuse cookies; however, certain features of the website may not function properly.

5. Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect your personal information from unauthorized access, disclosure, alteration, or destruction.

Although we take appropriate security measures, no method of internet transmission or electronic storage is completely secure.

6. Your Rights

Subject to applicable Canadian privacy laws, you may request:

• Access to your personal information.
• Correction of inaccurate information.
• Deletion of your personal information, where applicable.
• Withdrawal of consent for future communications.

7. Data Retention

We retain personal information only as long as necessary to provide our services, comply with legal obligations, resolve disputes, and maintain business records.

8. Children's Privacy

Our services are intended for adults. We do not knowingly collect personal information from children under the age of 13.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be published on this page together with the updated effective date.

10. Contact Us

If you have any questions regarding this Privacy Policy or how your information is handled, please contact us:

MV Cleaning Services LTD
Email: [email protected]